All requests for a refund must be made in writing and be accompanied by the proof of purchase. Non-attendance does not constitute notice of withdrawal.
Payment: Full payment of activities, courses, and classes must be made at the time of registration. Debit, credit and Paypal are acceptable methods of payment for all activities, course and classes.
Invoices for monthly supports and service (eg. job coaching) will be emailed or mailed with payment due in 10 days of receipt of invoice. Debit, and credit are acceptable methods of payment for all support and services.
Should payment not be received with 30 days, a second email or letter will be sent to inform of the overdue invoice.
At 60 days, if a payment has not been received, or a payment plan has not been established, all future purchasing of supports and services will be suspended until payment has been made.
Missed Classes: In the event that a participant is unable to attend a class(es), we regret that make-up class(es), refunds or credits cannot be offered.
Health and Safety: We reserve the right to ensure the health and well-being of all participants. Participants will be sent home, if there is infectious illness identified that may pose a risk to either staff or participants.
Waiver of Liability: We shall not be liable, either directly or indirectly, for any claims, or any damages, costs and expenses, including but not limited to personal injury, property damage or lost or stolen property, arising from or connected with participation in any activity contemplated by a registration,
whether or not such injury, damage or loss occurred as a result of any negligence, negligent misrepresentation, breach of statutory duty, breach of the Occupiers’ Liability Act and/or breach of contract on the part of the organization.
Inclement Weather: In the event of inclement weather we will make every effort to add an additional class at a later date to make up for the missed class.
Need help?
Contact us at info@kwhab.ca for questions related to refunds and returns.